Hoboken, NJ: Jossey-Bass [A Wiley Imprint], 2015. Completely Revised and Expanded, First printing thus [stated]. Hardcover. xvi, 271, [1] pages. Illustrations. Index. Boldly signed by the author on the fep. Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine. More