Gaithersburg, MD: Nat Inst of Standards & Tech, 2002. 43 total, 3 documents in all, wraps, illus., tables, glossary, some wear to edges, small ding and creasing on covers of one document Three documents in all: 1. Getting Started with the Baldrige National Quality Program Criteria for Performance Excellence (25 pg.); 2. Why Apply? Baldrige National Quality Program (13 pg.); 3. Quest for Excellence XIV: The Official Conference of the Malcolm Baldrige National Quality Award (5 pg., quarto). Condition: good.
Keywords: Organizations, Org. Performance, Competitiveness