Customer Connections: New Strategies for Growth
Boston, MA: Harvard Business School, c1997. Second Printing. 24 cm, 265, illus., bibliography, index, slight wear and soiling to DJ. Condition: very good, very good.
Keywords: Case Studies, Customer Relations, Delta Dental, Game Theory, Knowledge Mgmt., MCI, Value-Added, United Parcel
ISBN: 0875847994
[Book #33602]
Price: $25.65