Information Technology in the Service Society: A Twenty-First Century lever

Washington, DC: National Academy Press, 1994. Trade paperback. xiii, 270 p. Illustrations. Notes and References. Bibliography. The use of information technology ( IT) has revolutionized the structure of management and the nature of competition in a variety of industries. IT is especially important in the service sector, which now accounts for about 74 percent of the value added in the U.S. gross domestic product (GDP) and about 76 percent of national employment ( Table S. I) and enjoys a healthy $52 billion trade surplus. Condition: Very good. No dust jacket as issued.

Keywords: Productivity, Labor Statistics, Air Transport, Telecommunications, Health Care, Service Activities, Decision Making, Public Policy, Work Practices, Software Development, Competitive Advantage, Outsourcing

ISBN: 9780309048767

[Book #60533]

Price: $35.00